Process mapping and process modelling are essential skills for understanding, documenting, and improving how work is performed within an organisation. This introductory workshop provides a practical, hands-on introduction to these techniques, with a clear focus on Business Process Model and Notation (BPMN).
You’ll learn how everyday business activities can be translated into clear visual models that show:
The session starts with simple process mapping to capture how work currently happens, then introduces BPMN as a structured, standardised way to model processes accurately and consistently.
This is not a theory-heavy course. It is a practical orientation designed to help you understand what BPMN is, why it is used, and how to read and create basic BPMN models.